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Terms and Conditions of Sale
The following Terms and Conditions of Sale apply to all orders placed with PROMOTRADER 2003, S.L.
General Terms
Price validity
Prices are valid according to the current quotation or price list provided by Promotrader and may be subject to change without prior notice. The price applicable to an order is the price confirmed at the time the order is formally accepted.
Placing and confirming orders
Orders are considered formally confirmed once Promotrader has accepted the order and, where applicable, the corresponding proforma invoice has been issued and payment conditions have been agreed.
Products and artwork reproduction
Product images, colours, dimensions and other specifications shown in catalogues or online may vary slightly from the actual product. Personalised products are manufactured according to the artwork and specifications approved by the customer.
Taxes and prices
Unless otherwise stated, prices do not include VAT or other applicable taxes. Any applicable taxes, customs duties or destination charges will be payable by the customer where applicable.
Order Preparation
Orders without personalisation
Orders without printing or personalisation are normally prepared within 24–48 hours, except for products requiring special handling or preparation.
Quantity discrepancies
In the event of a quantity discrepancy, where the difference represents an amount of up to €50, the corresponding amount will be credited to the customer. No replacement shipment will be made in these cases.
Personalised orders
Standard and express production times for personalised orders must be confirmed with our Commercial Department.
The production lead time depends on the product, personalisation technique, quantity and other project requirements. The applicable delivery time will be stated in the order confirmation and will begin once the customer has approved the digital artwork proof.
Shipping & Transport
Mainland Spain & Portugal
Carriage paid for orders from €200 taxable amount, excluding printing/personalisation and VAT. Standard delivery time is approximately 24–48 hours. Applies to one delivery address.
For orders below €200, a transport charge of €10 per package + VAT will apply.
Balearic Islands
Standard delivery time is approximately 48 hours. Carriage paid for orders from €300 taxable amount, excluding printing/personalisation.
For orders below €300, a transport charge of €12 per package + VAT will apply.
Canary Islands – Sea Freight
Estimated delivery time is approximately 6 days. Carriage paid for orders from €450 taxable amount, excluding printing/personalisation.
For orders below €450, a transport charge of €12 per package will apply.
DUA customs documentation and any applicable island taxes or destination charges will be payable by the customer.
Ceuta & Melilla
Standard delivery time is approximately 48 hours. Carriage paid for orders from €1,500 taxable amount, excluding printing/personalisation.
For orders below €1,500, a transport charge of €20 per package will apply.
Customs duties, taxes and other destination charges will be payable by the customer.
Claims relating to opened, damaged or missing packages cannot be accepted unless the corresponding incident is clearly recorded on the delivery note of the transport company at the time of delivery.
Returns
Any return must be previously authorised by Promotrader's Commercial Department.
Returns will not be accepted after 15 days from the shipping date.
Personalised or printed products cannot be returned unless the personalisation has been carried out by Promotrader and the return is attributable to a manufacturing or personalisation error.
Products accepted for return must be supplied in their original packaging, unused and in perfect condition.
Customers are responsible for checking the goods before carrying out any printing, personalisation, assembly or other handling.
A €12 handling fee may apply to returns that are not attributable to Promotrader.
Any costs arising from cancellation or return, including outbound and return transport costs, will be payable by the customer where applicable.
Payment Terms
Orders with or without personalisation are normally processed against advance payment by bank transfer, based on the corresponding proforma invoice.
Payment by credit/debit card or PayPal may be available. Please contact our Commercial Department to confirm availability and applicable conditions.
Alternative payment terms may be agreed with regular or recurring customers, subject to prior approval by Promotrader.
Do you have any questions about our Terms and Conditions of Sale?
Our Commercial Department will be happy to help you with any questions regarding orders, delivery, personalisation or payment conditions.
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