Sample Requests

Yes. We can send physical samples without printing or personalisation so that you can check the product's quality, size and finish before placing your final order.

To request a sample, please email us at info@promotrader.es or use the “REQUEST A QUOTE” banner available on the homepage.

Yes. The minimum order quantity depends on the type of product and the personalisation technique required.

If you need to order a quantity below the standard minimum, please contact us and we will review your request.

In most cases, we work with minimum production quantities. However, for some products it is possible to request small quantities or samples.

To check whether this is possible for a specific product, please email your request to info@promotrader.es or use the “REQUEST A QUOTE” banner on the homepage.

Products or samples without personalisation are normally delivered within 24 to 72 working hours, depending on product availability and destination.

Yes. We ship throughout Spain and can also arrange deliveries to other countries.

Yes. We can ship the order to any address you provide, including directly to your customer or to another delivery address.

Sample preparation and delivery costs €10 per package + VAT.

Yes. You can specify a delivery address different from the billing address without any problem.

The delivery company will normally attempt a new delivery or contact the recipient to arrange a suitable delivery time.

We accept:

• Bank transfer
• Credit or debit card
• Other payment methods by prior agreement

Yes. All orders are accompanied by a legal invoice showing VAT separately, or an VAT-exempt invoice where applicable according to the relevant tax regulations.

Payment is normally required before production begins, unless different commercial payment terms have been agreed with Promotrader.

Yes, provided that the order has not yet been invoiced.